Text copied to clipboard!
Title
Text copied to clipboard!Duty Manager
Description
Text copied to clipboard!
We are looking for a dedicated and experienced Duty Manager to oversee the daily operations of our establishment. The ideal candidate will be responsible for ensuring that all departments run smoothly, addressing any issues that arise, and providing exceptional customer service. The Duty Manager will act as the point of contact for both staff and customers, ensuring that all inquiries and concerns are handled promptly and efficiently. This role requires strong leadership skills, the ability to multitask, and a keen eye for detail. The Duty Manager will also be responsible for maintaining a safe and secure environment for both employees and guests. Key responsibilities include managing staff schedules, overseeing inventory and supplies, handling customer complaints, and ensuring compliance with company policies and procedures. The successful candidate will have a proven track record in a similar role, excellent communication skills, and the ability to work under pressure. This is a dynamic and challenging role that requires a proactive and hands-on approach. If you are passionate about delivering high-quality service and have the skills and experience we are looking for, we would love to hear from you.
Responsibilities
Text copied to clipboard!- Oversee daily operations of the establishment.
- Manage staff schedules and ensure adequate coverage.
- Handle customer complaints and resolve issues promptly.
- Ensure compliance with company policies and procedures.
- Maintain a safe and secure environment for employees and guests.
- Monitor inventory and order supplies as needed.
- Conduct regular inspections to ensure cleanliness and maintenance standards.
- Provide training and support to staff members.
- Coordinate with other departments to ensure smooth operations.
- Prepare and submit reports on operational performance.
- Implement and enforce health and safety regulations.
- Address any emergencies or incidents that occur.
- Ensure high levels of customer satisfaction.
- Monitor and manage budgets and expenses.
- Develop and implement operational improvements.
- Maintain accurate records and documentation.
- Conduct performance evaluations and provide feedback.
- Foster a positive and productive work environment.
- Liaise with external vendors and service providers.
- Stay updated on industry trends and best practices.
Requirements
Text copied to clipboard!- Proven experience as a Duty Manager or in a similar role.
- Strong leadership and management skills.
- Excellent communication and interpersonal abilities.
- Ability to multitask and work under pressure.
- Strong problem-solving skills.
- Attention to detail and organizational skills.
- Knowledge of health and safety regulations.
- Ability to handle customer complaints and resolve issues.
- Proficiency in MS Office and relevant software.
- Flexibility to work various shifts, including weekends and holidays.
- High school diploma or equivalent; additional qualifications are a plus.
- Experience in the relevant industry.
- Ability to work independently and as part of a team.
- Strong decision-making abilities.
- Customer service-oriented mindset.
- Ability to train and mentor staff.
- Knowledge of inventory management.
- Financial acumen and budget management skills.
- Ability to conduct performance evaluations.
- Commitment to continuous improvement.
Potential interview questions
Text copied to clipboard!- Can you describe your previous experience as a Duty Manager?
- How do you handle customer complaints?
- What strategies do you use to manage staff schedules?
- Can you provide an example of a time you resolved a difficult issue?
- How do you ensure compliance with company policies?
- What steps do you take to maintain a safe environment?
- How do you handle high-pressure situations?
- What methods do you use to train and support staff?
- How do you monitor and manage inventory?
- Can you describe a time you implemented an operational improvement?
- How do you stay updated on industry trends?
- What is your approach to budget management?
- How do you conduct performance evaluations?
- What do you believe are the key qualities of a successful Duty Manager?
- How do you foster a positive work environment?
- Can you describe your experience with health and safety regulations?
- How do you coordinate with other departments?
- What is your approach to handling emergencies?
- How do you ensure high levels of customer satisfaction?
- What motivates you to work in this role?
